Smile with Confidence, Smile with Us
At Mark A. Westphal, DDS General & Family Dentistry, we believe that preventive care and education are the keys to optimal dental health. Our dedicated team of professionals is committed to providing personalized care to individuals of all ages. We take pride in offering a wide range of services designed to meet your unique oral health needs. From routine check-ups to complex treatments, our goal is to create beautiful, long-lasting smiles that boost your confidence and overall well-being.
Our Services
We understand that every individual has unique oral health needs. That's why we offer a comprehensive range of services to cater to your specific requirements. Our services include:
- Preventative care: Regular check-ups, teeth cleaning, and oral health education help prevent oral health issues.
- Cosmetic dentistry: Tooth whitening, veneers, and crowns help enhance the appearance of your smile.
- Restorative dentistry: Fillings, crowns, and bridges help restore damaged or decayed teeth.
- Periodontal therapy: Diagnosis, treatment, and maintenance of gum disease to prevent its progression.
- Implant dentistry: Single tooth replacement, multiple teeth replacement, or full arch replacement for optimal oral function.
- Endodontics: Root canal therapy to save affected teeth from extraction.
Our Commitment
We are committed to providing exceptional care and service. Our team is dedicated to staying up-to-date with the latest advancements in dentistry to ensure that you receive the best possible care. We believe that open communication and patient education are essential in creating a positive experience. Our goal is to build long-term relationships and ensure that you feel comfortable and informed throughout your treatment.
Patient Resources
We offer a variety of patient resources to help you make informed decisions about your oral health. Our website provides valuable information on various dental conditions, treatments, and procedures. We also encourage you to contact us with any questions or concerns you may have.
Contact Us
If you are ready to take the first step towards a healthier, more radiant smile, please do not hesitate to contact us. You can schedule an appointment or request more information by phone or by completing our online form. We look forward to welcoming you to our practice and helping you achieve your oral health goals.
Disappointing Experience
Many reviewers have expressed frustration with the dental practice, citing poor treatment by the front desk receptionist, Crystal. Several patients have reported feeling judged and disrespected due to their Medicaid status, with one reviewer stating that Crystal made them feel like an "animal that needs to be babysat."
Medicaid Treatment
A common theme among the negative reviews is the poor treatment of Medicaid patients. Several reviewers felt that their care was subpar due to their insurance status, with one reviewer stating that they were overcharged for services and felt "dismissed and subparly treated" due to their economic status.
Professionalism of the Doctor and Assistants
While some reviewers have expressed disappointment with the practice, they have praised the professionalism and kindness of Dr. Westphal and his assistants. One reviewer noted that Dr. Westphal was "kind and professional" and took care of their issue, while another reviewer praised the dental assistant for being "friendly and professional."
Receptionist Issues
The main issue with the practice appears to be the behavior of the front desk receptionist, Crystal. Several reviewers have reported feeling belittled and disrespected by her, with one reviewer stating that she was "hateful, obnoxious, and mouthy." Another reviewer noted that Crystal had a "discriminatory and rude" attitude towards Medicaid patients.
Overall Experience
The overall experience at this dental practice seems to be heavily dependent on the staff. While some reviewers have had positive experiences with Dr. Westphal and his assistants, others have reported feeling frustrated and disrespected by the front desk receptionist. Unfortunately, the practice's handling of Medicaid patients appears to be a major issue, with several reviewers feeling overcharged and under-served due to their insurance status.
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