: Empowering a Healthier Tomorrow, One Patient at a Time
Welcome to StayWell Health Center, a comprehensive healthcare organization dedicated to providing high-quality medical, dental, and social services to individuals and families throughout their lives. For over 50 years, we have been serving the Greater Waterbury Area, offering a range of services that cater to the needs of our diverse community.
Our Services
At StayWell Health Center, we believe in the importance of providing holistic care that addresses the physical, emotional, and social needs of our patients. Our services are designed to make healthcare accessible and affordable, regardless of one's background or financial situation.
Our team of healthcare professionals provides a range of services, including:
- Primary Care: We offer adult primary care, pediatrics, and women's health services, including routine check-ups, preventive care, and treatment for acute and chronic conditions.
- Dental Care: Our dental services include routine cleanings, fillings, and preventative care for children, teens, adults, and seniors.
- Behavioral Health: We provide comprehensive behavioral health care for adults struggling with anxiety, depression, and substance use disorders.
- Community Programs: Our community programs aim to support patients in achieving their health goals, including infant and maternal care, childhood education, and senior wellness programs.
- Mental Health: We offer mental health services, including trauma-informed care, for individuals of all ages.
- HIV Care: Our HIV care services include comprehensive healthcare and advocacy for HIV-positive individuals.
- Infectious Disease Care: Our infectious disease care services cover diagnosis, treatment, and management of various infectious diseases.
- Specialty Care: We offer specialty care services, including allergy testing and treatment, preventive care, and management of chronic conditions.
- Opioid Addiction Treatment: Our opioid addiction treatment program provides comprehensive care and support for individuals struggling with opioid addiction.
Our Mission
At StayWell Health Center, our mission is to improve the health and well-being of our community by providing accessible, comprehensive, and culturally sensitive healthcare services. We strive to create a welcoming environment where patients feel valued, respected, and empowered to take control of their health.
Join Us
We invite you to explore our website, learn more about our services, and get involved in our mission to improve the health of the Greater Waterbury Area. Join our team, become a volunteer, or support our initiatives to make a positive impact on the lives of our patients and their families.
Contact Us
For more information about our services, locations, and community programs, please visit our contact page or contact our office directly.
Negative Experiences
Many reviewers have had negative experiences at StayWell Health Center, citing examples of unprofessional behavior, rude staff, and poor customer service. Reviewers have reported being treated disrespectfully by nurses and doctors, including being hung up on, talked down to, and having their insurance information requested despite not having coverage for a procedure.
One reviewer had a particularly bad experience with Dr. Pamela Steele, describing her as rude, unprofessional, and with a dismissive attitude. Another reviewer reported being left in the waiting room for an hour and a half with her infant, only to have the appointment cancelled without notice.
Several reviewers have also reported issues with the center's administrative staff, including poor communication, delays, and a lack of professionalism.
Positive Experiences
Despite the negative reviews, some reviewers have had positive experiences at StayWell Health Center. One reviewer raved about Katiria V from the scheduling department, describing her as helpful, joyful, and pleasant to speak with. Another reviewer praised Dr. Elie Helou as the best primary care doctor they've ever had, describing him as always available and helpful.
Front Desk and Scheduling
Some reviewers have appreciated the improved service at the front desk, with one reviewer praising Elizabeth Santiago for her helpfulness and professionalism. However, other reviewers have reported issues with the scheduling process, including delays and a lack of availability.
Facilities and Staff
Some reviewers have reported issues with the facilities themselves, including long wait times and unclean conditions. However, others have praised the hygienists and nurses, describing them as friendly and helpful.
