Transforming Smiles, Improving Lives
At Rich Orthodontics, we are dedicated to providing exceptional orthodontic care to patients of all ages. Our experienced team of orthodontists and staff are committed to delivering personalized attention, state-of-the-art technology, and compassionate care to every patient who walks through our doors.
Our Orthodontic Services
Our comprehensive range of services includes:
- Orthodontics for Children: Early intervention is crucial for optimal oral health and development. Our expert team addresses common issues like crowding, ensuring a healthy and beautiful smile from an early age.
- Orthodontics for Adults: It's never too late to achieve a confident, radiant smile. We cater to adults seeking to enhance their oral health, self-esteem, and overall well-being.
- Affordable Orthodontics: We understand the importance of good oral care and strive to make our treatment plans accessible and affordable. We collaborate with our patients to design personalized, budget-friendly plans that meet their unique needs and desires.
- Top-Rated Orthodontists: Our highly trained and experienced orthodontists work together to ensure the highest standard of care. We are proud to serve the greater Philadelphia area, with state-of-the-art facilities in Upper Darby, Montgomeryville, Media, Langhorne, Center City, Bensalem, and Willow Grove.
Innovative Orthodontic Treatments
At Rich Orthodontics, we offer a range of innovative treatments to suit the unique needs of our patients. Our expertise includes:
- Metal Braces: State-of-the-art technology for optimal results and comfort
- Ceramic Braces: Clear or tooth-colored brackets for added discretion
- Invisalign: Discreet, comfortable, and effective aligners for a beautiful smile
Meet Our Team
Our experienced orthodontists and staff are dedicated to delivering exceptional care. Click on the links below to learn more about our team members:
- Dr. Evan Tran: A native Floridian with a wise and witty approach to orthodontics
- Dr. Silke Cummings: A Jamaica-born orthodontist with a passion for volunteer work and a love for the outdoors
- Dr. Sarah Prehn: A top-grossing orthodontist from Kingston, NY, with a passion for clear aligner treatment and helping patients achieve their smiles
Schedule an Appointment
Experience the Rich Orthodontics difference for yourself. Schedule a consultation today and let us help you achieve a healthy, beautiful, and confident smile.
Quality of Service
Rich Orthodontics has received both glowing and scathing reviews from customers. While some have praised the friendly and attentive staff, others have expressed dissatisfaction with the service. One reviewer commended Chrissy at the front desk for being "AMAZING" and "very personable and friendly." In contrast, another reviewer had a nightmare experience, leaving without being seen due to an alleged 15-minute grace period, only to find that the office had no such policy.
Facilities and Environment
Reviews have also highlighted the state of the facilities. Some have noted the lack of air conditioning in certain offices, with one reviewer stating that the room was packed and hot, making it uncomfortable for patients. Another office has been criticized for its uninviting waiting area, lacking chairs and having an unclean atmosphere.
Treatment and Pricing
When it comes to the treatment itself, some reviewers have been satisfied with the outcome, with one reporting a significant improvement in their bite. However, others have expressed frustration with the cost, feeling that it was higher than expected, and that the services provided did not match the price. One reviewer was left out of pocket after being told to have teeth removed before receiving braces, only to have the dentist later reveal that the orthodontist would need to remove the braces to get to the tooth in question.
Communication and Policy
Regarding communication, some reviewers have appreciated being kept informed about scheduling changes and treatment plans, while others have felt left in the dark. One reviewer was particularly upset that they were not informed about the Media office being open only one day a week, making it difficult to reschedule appointments. Another reviewer struggled to get an accounting of their insurance payments and responsibility due to a change in insurance, leading to frustration.
Staff and Customer Service
Chrissy at the front desk has received numerous mentions for her exceptional customer service, being praised for her friendliness and attentiveness. Other staff members have also been commended for their care and professionalism. However, some reviewers have experienced poor service from certain staff members, including one who was given a rude attitude when they asked about the air conditioning.
