At Shen & Busquets Orthodontics, we pride ourselves on being a respected provider of high-quality orthodontic care in the Castro Valley, Hayward, and San Leandro communities for over 20 years. Our team, led by Dr. Shen and Dr. Busquets, is committed to providing only the best orthodontic treatments in a comfortable and welcoming environment.
Our Services
We specialize in a wide range of orthodontic services, including:
- Clear Aligner treatment: Using the latest technology, such as Invisalign and Invisalign Teen clear aligners, In-Ovation, and i-CAT imaging, we can achieve the beautiful smile you've always wanted in less time than you ever thought possible.
- Airway Friendly Orthodontics: We specialize in helping patients with snoring, sleep apnea, and TMJ (jaw joints) health. Our airway-friendly orthodontics create an environment focused on your health and comfort.
- Orthodontic Treatment Phases: We understand that every patient's needs and goals are unique, and we're proud to deliver courteous service focused on you, our patient.
Our Expertise
As top 1% Invisalign providers in the USA, we are leaders in Clear Aligner treatment. Our experienced team is dedicated to providing expert care, using the latest orthodontic innovations, including:
- Invisalign: State-of-the-art clear aligners that can achieve the smile you've always wanted.
- In-Ovation: Advanced technology that utilizes clear aligners to correct a wide range of orthodontic issues.
- i-CAT Imaging: Three-dimensional scanning technology that provides a precise diagnosis and treatment plan.
Meet Our Doctors
Our team of dedicated experts, including Dr. Ricardo Busquets and Dr. David Shen, are dedicated to providing expert care and are committed to helping you achieve the best possible results.
Meet Our Team
Our office is staffed by a talented and friendly team, including:
- Natalie Gallot: Office Manager and Patient Advisor
- Trude Henderson: Consultant
- Bryonna Bobino: RDA
Contact Us
We encourage you to contact us with any questions or comments you may have. Please call our office or use the quick contact form below.
Our Office
Located at 20600 Lake Chabot Road Suite 205, Castro Valley, CA 94546, our office hours are:
- Monday: 7:30 am - 5:00 pm
- Tuesday: 8:00 am - 5:00 pm (Admin Day)
- Wednesday: 7:30 am - 5:00 pm
- Thursday: 8:00 am - 5:00 pm (Admin Day)
- Friday: 8:00 am - 5:00 pm (Admin Day)
- Saturday: 8:00 am - 1:00 pm (Once per month)
Front Desk Issues
The front desk service at this dental office has been criticized for its unprofessionalism and lack of attention to detail. A customer reported that the front desk, specifically Natalie, failed to follow up with the responsible party to collect payments and verify insurance coverage, leading to confusion and frustration on the day of the appointment.
Poor Communication
The customer also complained about the poor communication from Natalie, who failed to reach out to her despite being aware of the appointment schedule and the customer's concerns. When the customer asked why she wasn't informed earlier, Natalie responded unprofessionally, saying that the customer needed to follow up with her and implying that the customer was not the only new patient she had.
Unprofessional Behavior
The customer felt disrespected and uncared for, especially since Natalie was dealing with personal issues, such as a newborn child, at the office. The customer felt that Natalie's unprofessional behavior and lack of empathy led to a wasted day and missed school for her daughter.
Positive Experiences
On the other hand, some customers have reported positive experiences with the orthodontist, Dr. Busquets, and the rest of the staff. They have praised the orthodontist's knowledge, kindness, and passion for his work. The staff has also been described as friendly and helpful.
Overall Experience
The overall experience at this dental office seems to be heavily influenced by the front desk service. While some customers have had positive experiences with the orthodontist and staff, others have been disappointed by the unprofessionalism and poor communication from the front desk.
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