Complete Dental Care, Beyond Your Expectations
At Burlington Dental, Dr. Jim Lu, DDS and Dr. Shane Lu, DDS, along with our dedicated team, are proud and honored to serve the Burlington and Alamance County communities. Our mission is to provide exceptional dentistry in a comfortable and enjoyable environment. We strive to exceed your expectations in both the quality of treatment and patient experience.
Comprehensive Dental Services
We offer a wide range of dental services under one roof, making it convenient for you and your family to receive comprehensive dental care. Our services include:
- Routine and Deep Cleanings
- Fillings
- Teeth Whitening
- Crowns
- Bridges
- Dental Implants
- Dentures and Partials
- Invisalign
- Laser Dentistry
- Root Canals
- TMJ Pain Management
- Teeth Extractions
We prioritize continuous learning and development, taking more than a hundred hours of Continuing Education courses annually to ensure that we provide the best, most up-to-date, and long-lasting dentistry for you.
Hi-Tech Modern Dentistry
Our dental practice features state-of-the-art technology that enhances the quality, comfort, and efficiency of our dental services. Our advanced equipment includes:
- Low noise drills
- Digital x-rays
- Dental lasers
- Intraoral cameras
- Painless needles
- Ultrasonic surgery
These technologies ensure great clinical outcomes while providing a comfortable and pleasant experience for our patients.
Convenient Hours and Affordable Care
We understand the importance of accommodating our patients' busy schedules, which is why we offer flexible appointment times. Our current operating hours are:
- Mondays and Fridays, 8 AM-6 PM
- Select Saturdays, 8 AM-2 PM
We believe that high-quality dental care should be accessible and affordable. We accept most dental insurances and offer Care Credit and In-House Financing options to help you achieve the smile you deserve.
Exceptional Customer Service
Our team at Burlington Dental is committed to providing exceptional customer service. We value our patients as family and treat them as such. We are dedicated to creating a comfortable and relaxing experience for our patients, offering neck pillows, blankets, aromatherapy, Netflix, noise-cancelling headphones, hot drinks, and homemade treats. We cater to each patient's unique needs, making their experience as pleasant and enjoyable as possible.
Should you have any questions regarding our services or wish to discuss your dental plan, please don't hesitate to contact us. We look forward to welcoming your family to ours.
Waiting Time and Scheduling Issues
Some reviewers experienced issues with waiting time and scheduling. Nic mentioned that they had to wait from January to April for an appointment, and then were told to reschedule for August. Robin C. also experienced an issue with scheduling, where they were given a different quote for a procedure than what they were initially told.
Staff and Customer Service
Many reviewers praised the staff and customer service at the dental office. Ashley Hanks, Jennifer Whitt, Perdine Chandler, Chellebear M., Pauliwog Gaming, Taslimah Gray, and Ashleigh Barfield all mentioned that the staff was friendly, welcoming, and professional. Dr. Lu was specifically mentioned as being gentle, soft-spoken, and good at explaining procedures.
Procedures and Treatments
Some reviewers had positive experiences with procedures and treatments. Panda Physique had an emergency extraction and was impressed with the quick service and professionalism of Dr. Shane Lu. Taslimah Gray and Ashleigh Barfield both mentioned that they had a good experience with their dental work.
Negative Experiences
However, some reviewers had negative experiences. Madison Ferguson had a bad experience with a root canal and extraction, and had to go to the ER due to complications. Nakita W. experienced pain and discomfort during a filling procedure, and was unhappy with the dentist's communication style. Robin C. was also unhappy with the billing process and felt that the office staff was dishonest. Stephanie Pfeiffer mentioned that the extraction she had done at the office was very painful.
