Creating Beautiful & Healthy Smiles in Redmond
At Rooker Family Dentistry, we understand that everyone deserves a beautiful and healthy smile. We are a dedicated team of professionals committed to providing exceptional dental care to the Redmond community. Our practice is built on the philosophy of treating every patient like family. We believe that every individual deserves personalized attention and care, and we strive to create a comfortable and inviting environment for all our patients.
Our Services
At Rooker Family Dentistry, we offer a wide range of services to cater to your oral health needs. Our team of experienced professionals is dedicated to providing top-notch dental care, from routine check-ups to complex procedures. We understand that every patient is unique, and we take the time to understand your specific needs and concerns.
Our services include:
Cosmetic Dentistry
- Teeth whitening: We offer a range of teeth whitening options to help you achieve a brighter, whiter smile.
- Cosmetic bonding: We use advanced techniques and materials to restore the natural beauty of your teeth.
- Smile makeovers: We can help you achieve the smile of your dreams with our comprehensive smile makeover services.
Restorative Dentistry
- Dental implants: We offer dental implants as a permanent solution for missing teeth.
- Crowns: We use same-day crowns to provide a quick and convenient solution for your oral health needs.
- Veneers: We offer porcelain veneers to help you achieve a brighter, more even smile.
Preventive Care
- Routine check-ups: We offer regular check-ups to help you maintain good oral health.
- Cleanings: We provide regular cleanings to help prevent plaque and tartar buildup.
Membership Options
We understand that many people struggle to afford dental care. That's why we offer membership options to make it easier for you to receive the care you need. Our membership options include:
- Preventive care membership: This membership includes routine check-ups, cleanings, and fluoride treatments.
- Enhanced preventive care membership: This membership includes additional benefits, such as oral cancer screenings and digital x-rays.
Our Team
At Rooker Family Dentistry, we have a talented team of professionals who are dedicated to providing exceptional dental care. Our team includes:
- Dr. Scott Rooker, DDS: Our lead dentist, Dr. Rooker, has a passion for dentistry and is committed to providing personalized attention to each patient.
- Stefanie RDH, EPDH: Stefanie is our dental hygienist and is dedicated to providing high-quality care and educating patients on good oral hygiene.
- Heather, Office Manager: Heather is our office manager and is responsible for ensuring that every patient has a positive experience at our practice.
Why Choose Us
At Rooker Family Dentistry, we believe that every patient deserves exceptional care and personalized attention. We are committed to providing a comfortable and welcoming environment for all our patients. We take the time to understand your specific needs and concerns, and we strive to educate you on the importance of good oral health.
Office Staff and Billing Issues
The main concern in these reviews is the office staff, specifically Heather, who is described as rude and having poor customer service skills. One reviewer had a bad experience with Heather over a new billing policy, where she was asked to pay $100 before her insurance was billed. The reviewer felt uncomfortable with this and eventually found out that she only needed to pay $35.50. When she called to dispute this, Heather was rude and unhelpful.
Loyalty and Scheduling Issues
Another reviewer had an issue with Heather when she tried to schedule a new appointment after having to cancel due to Covid. Heather told her that she couldn't schedule another appointment because she had broken loyalty by seeing a different dentist in the meantime.
Praise for the Dentist
On a positive note, Dr. Rooker is described as wonderful, taking his time and listening to patients. One reviewer had a great experience with him and appreciated his help in getting a referral to a specialist.
Overall Experience
The overall experience at this dentist office is marred by poor customer service and billing issues. However, the dentist himself is well-liked and provides good care.
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