DENTURES, CROWNS AND RESTORATIONS THAT WILL MAKE YOU SMILE!
Our Mission of Caring
At Family Health Center of Worcester, our mission is to improve the health and wellbeing of all residents in the Greater Worcester area, particularly culturally diverse populations, by providing access to affordable, high-quality, integrated, comprehensive, and respectful primary health care and social services, regardless of patients' ability to pay. We believe that every individual deserves access to quality healthcare, regardless of their background or financial situation.
Our Services
We offer a wide range of health services to meet the diverse needs of our patients. Our comprehensive primary care services include:
Primary Care
Our primary care services include routine check-ups, health screenings, and patient education to help prevent illness and promote overall health.
Behavioral Health
Our behavioral health services include individual and group therapy, counseling, and support services for adults, children, and families.
Dental Care
Our dental care services include routine cleanings, fillings, crowns, and other dental procedures to promote oral health.
Gender Affirming Care
We provide comprehensive, patient-centered care for transgender and gender non-binary individuals, including hormone therapy and surgical care.
Maternal and Child Health Program
Our maternal and child health program provides prenatal care, birth services, and pediatric care to mothers and their children.
School-Based Health Centers
Our school-based health centers provide health screenings, educational programs, and medical services to students and school staff.
WIC Program
Our WIC program provides nutrition education, breastfeeding support, and supplemental foods to pregnant women, new mothers, and young children.
Ryan White HIV/AIDS Program
Our Ryan White HIV/AIDS program provides medical care, case management, and support services to individuals living with HIV/AIDS.
LGBTQ+ Health Services
Our LGBTQ+ health services include medical care, counseling, and support services specifically designed for the LGBTQ+ community.
Veterinary Care
Our veterinary care services include routine check-ups, vaccinations, and preventative care for pets.
Patient Support Services
Our patient support services include patient advocates, translators, and interpreters to help patients navigate the healthcare system and access services.
Academics and Education
We are committed to education and training the next generation of healthcare providers through our academic programs, including family medicine residency, family nurse practitioner residency, and behavioral health internships.
Our Location
Our main location is situated at 26 Queen Street, Worcester, MA 01610, and we have multiple locations throughout the Greater Worcester area. We are easily accessible by public transportation and offer telehealth appointments for patients who cannot visit our clinics in person.
Accreditations and Ratings
We are accredited by The Joint Commission and a Federally Qualified Health Center (FQHC).
Poor Communication and Neglect
Many patients have expressed frustration with the health center's poor communication and lack of attention to their medical needs. Several reviewers have reported difficulty in reaching doctors or medical staff through phone calls, with some even leaving messages and not receiving responses. The center's telehealth services have also been criticized for poor coordination, with appointments being cancelled or delayed without notice.
Inadequate Care
Patients have also shared concerns about the quality of care they have received. Several reviewers have reported having to wait for long periods of time to be seen by a doctor, and some have even had appointments cancelled or delayed. In one case, a patient's aunt was turned away from the hospital after showing signs of a stroke, only to have the condition worsen and ultimately require emergency treatment.
Biases and Discrimination
Furthermore, several reviewers have reported experiencing biases and discrimination while at the health center. One reviewer reported being treated poorly by receptionists based on their race, while another reported being ignored by medical staff because of their language barrier.
Unprofessional Staff
Patients have also reported encountering unprofessional staff, including doctors and nurses who were dismissive and uncaring. One reviewer reported being ignored by a doctor who seemed more interested in chatting with colleagues than attending to their medical needs.
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